Refund policy

Due to the nature of vintage and collectible items, all sales are final unless the item is significantly different from the description provided or arrives damaged in transit.

Returns based on personal grading preferences or subjective condition differences (for example, expecting a higher or lower grade than described) cannot be accepted.

If you believe an item has arrived damaged or not as described, please contact us within 7 days of delivery so we can assist.

To start a return or raise an issue, contact us at aussieheritagetreasures@gmail.com with your order number, clear photos of the item, and photos of the packaging. Please do not send anything back until we have confirmed the next steps.

If a return is approved, we’ll provide instructions on how and where to send your item. Returns will need to be sent to:

PO Box 270
Tuncurry NSW 2428

Items sent back to us without prior approval will not be accepted.

Damages and issues

Please inspect your order upon arrival and contact us as soon as possible if the item is damaged in transit, not as described, or if you receive the wrong item, so we can review the issue and make it right where possible.

In some cases we may:

  • Request additional photos or information

  • Offer a refund

  • Offer a replacement item (if stock is available)

Exceptions / non-returnable items

Because we deal in collectibles (coins, banknotes, stamps, memorabilia and similar items), change-of-mind returns are not accepted.

We also cannot accept returns on:

  • Items where the dispute is based on subjective grading or personal opinion of condition

  • Gift cards

If you’re unsure about a particular item, please contact us before purchasing.

Exchanges

We do not offer exchanges for change of mind or grading preferences.

If your item is approved for return because it was damaged in transit or not as described, we may offer a replacement (if a suitable item is available) or a refund.

Refunds

Once we receive and inspect your returned item (where a return has been approved), we’ll let you know if a refund has been approved.

If approved, a refund will be processed back to your original payment method. Please note it can take some time for your bank or card provider to process and post the refund on their end.

If it has been more than 15 business days since we confirmed your refund and you still haven’t received it, please contact us at aussieheritagetreasures@gmail.com.